Managing an on-premises laundry (OPL) is a critical component of a hotel’s housekeeping operations. Done right, it ensures timely delivery of clean linens and reduces operational costs. A well-designed OPL can significantly improve efficiency, maintain linen quality, and enhance guest satisfaction. Here’s a guide to planning an OPL tailored to your property’s needs.
1. Assessing Laundry Needs
The foundation of a successful OPL lies in understanding your hotel’s specific laundry demands. Start by estimating the maximum output required during peak occupancy periods. This is typically measured in pounds of laundry per day and should account for:
- Number of guest rooms
- Frequency of room turnover: Consider the average turnover rate. Some hotels, like resorts or extended-stay properties, may not turn over rooms daily, unlike standard hotels where daily turnover is common.
- Food and beverage operations (e.g., tablecloths, napkins)
- Other services such as spa or valet laundry
For example, small properties (under 150 rooms) may process about 400,000 pounds of laundry annually, while larger hotels can handle over 8 million pounds.
2. Space Allocation
The space devoted to your OPL must accommodate current needs and allow for future growth. Consider:
- Small Properties: 400-800 square feet
- Medium Properties: 2,000-7,000 square feet
- Large Properties: Up to 18,000 square feet
Plan for adequate space to house equipment, sorting areas, and storage while maintaining smooth workflow.
3. Equipment Selection
The choice of equipment is paramount. Factors influencing your decisions include:
- Output Requirements: The volume of laundry determines machine size and number.
- Fabric Types: Different linens require specific wash cycles and handling equipment.
- Energy and Water Efficiency: Modern machines can save costs and reduce environmental impact.
Key equipment includes:
- Washers and dryers with proper load capacities
- Flatwork ironers for sheets and table linens
- Folding machines for efficiency
4. Workflow and Layout
An efficient OPL layout minimizes handling and movement of linens. Design a logical flow that aligns with the laundry cycle:
- Collection and transport of soiled linens
- Sorting by fabric type and degree of soiling
- Washing and drying
- Finishing (ironing, folding)
- Storage and transfer to use areas
Ensure easy access for staff and unobstructed movement of laundry carts.
5. Staffing and Training
A successful OPL depends on skilled staff. Consider:
- Hiring experienced laundry managers
- Providing ongoing training in equipment use and chemical handling
- Cross-training employees to handle multiple roles
6. Energy Efficiency and Sustainability
Given that laundry operations are energy-intensive, integrating sustainable practices is essential:
- Invest in energy-efficient machines
- Use cold-water washing detergents where feasible
- Install water recycling systems
- Optimize dryer usage and maintain lint filters
7. Safety and Maintenance
Protect your staff and extend equipment life by implementing:
- Regular preventive maintenance schedules
- Personal protective equipment (PPE) for staff
- Adherence to OSHA and local safety regulations
8. Budgeting and Cost Management
From initial setup to ongoing operations, cost considerations include:
- Equipment purchase and maintenance
- Utilities (water, gas, electricity)
- Labor costs
Work with vendors to secure favorable contracts and explore automation to save on labor expenses.
Conclusion
An OPL is more than a convenience; it’s a strategic asset for any hotel. By carefully planning your OPL’s layout, equipment, and processes, you can enhance operational efficiency, control costs, and deliver a better guest experience. With thoughtful investment and management, your OPL can become a cornerstone of your property’s success.